May Newsletter: EverEdge Scores 'World Class' Net Promoter Score of 80

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Good afternoon,

EVEREDGE SCORES 'WORLD CLASS' NET PROMOTER SCORE OF 80

Providing exceptional service and delivering results for our clients is something we strive for. Since October last year, we have been measuring and benchmarking our performance by asking our clients to rank us using the Net Promoter Score (NPS) scale. On the NPS scale of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.”

We are therefore extremely proud of the fact that over this period, we have achieved an average NPS of 80, a score we will continue to strive to maintain and build on.

To put this in perspective, in a recent NPS industry benchmarking research from Perceptive, Customer Monitor - which looks at customer experience in Australasia - the benchmark for Professional Services firms in New Zealand was 22 and in Australia was 8.  For our team, achieving an NPS of 80 is a fantastic validation of the efforts we put into working with our client to help them leverage their intangible assets to drive profitability and growth. 

THIS MONTH'S NEWSLETTER

If you are interested in learning more about how to leverage your intangible assets, then the 'Directors & Managers Cheat Sheet' included below will run you through the questions you should be asking along with the best practice ways to investigate the answers to these questions.  There's also an article and video clip that focus on how to mitigate the number one intangible asset risk companies today face - the loss of confidential information - along with a number of other articles that our team has written, contributed to or found interesting over the past month.   

We hope you find this content insightful. If you are interested in understanding more about how you can strengthen and leverage your intangible asset position, please feel free to get in touch with our team. 

Paul & The EverEdge team 
Upcoming EverEdge speaking engagements

How to leverage and protect your most valuable assets
TechWeek

Wellington, May 23
Auckland, May 24

Risk Forum APAC 2019
StrategicRISK 
Singapore, May 30 

CIO Summit 
Auckland, June 12-13

Gartner Multinational CFO Summit
Sydney, June 18

Intangible assets- the most valuable assets and the biggest risks in modern companies
Institute of Directors
Tauranga, July 23
Get in touch
EVEREDGE INSIGHTS
Article: Directors cheat sheet - questions to ask around intangible assets

We're often asked what questions directors and management teams should be asking around intangible assets in order to understand how these can be leveraged. Here we've prepared a 'cheat sheet' of questions to ask to determine just how well your company is managing its intangible assets. 


Article: Is your company leaking confidential information
 
The answer to this question is: yes – your business is likely to be leaking confidential information like a sieve.  Don’t believe me?  Then read on…

 
Video: Preventing the leakage of confidential information
 
The first and most important intangible asset risk is the leakage of critical confidential information. Most companies, unfortunately, leak like a sieve and are constantly losing valuable intangible assets out through customers, suppliers, and employees - but how can you prevent this?

 


THE ONLY THING THAT COUNTS: CLIENT IMPACT 
 
“We engaged EverEdge to assist us in developing an intangible asset strategy that would complement our existing operations and business plan and mitigate risk around our intangible assets as we looked to enter into new strategic partnerships with MNC’s and into new offshore markets. – EverEdge delivered a framework, tools and invaluable advice that will no doubt have a material change on our valuation when we seek to exit the business.
 
“Through our work with EverEdge, we were able to identify areas where we could derive additional value from our intangible assets in order to differentiate our brand and market offering. I would highly recommend EverEdge’s services to anyone who is looking to both protect and grow their brand.”

Tim Fussell, Founder & Chief Executive Officer, imei

NEWS & UPDATES
 

THE ECONOMIST: WHY BOOK VALUE HAS LOST ITS MEANING

 "These days, the value of a firm lies as much in its reputation, its processes, the know-how of staff and relationships with customers and suppliers as in tangible assets. Putting an accounting value on these intangibles is notoriously tricky."

An interesting read from The Economist on why book value isn't a great gauge of value in today's digital age. To read the article, click
here

MY TECH MAG: HOW TO ACHIEVE THE HIGHEST VALUATION FOR YOUR BUSINESS

Intangible assets are one of the only real levers that can move enterprise value beyond cash flow multiples.

While any valuation exercise needs to be grounded in some form of numerical analysis, it is critical that new qualitative methods are also adopted if you are looking to ensure that you don’t undersell the value of your assets.  To read the article, click
here. 
NBR: INTANGIBLE ASSETS ARE 87% OF BUSINESS VALUE - WHAT TO DO ABOUT IT

"Internet crime is well-organised, with proper career structures, excellent fringe benefits, no taxes, doesn’t advertise and offers great finance packages if you want to borrow to buy malware. These are criminal gangs who literally have a 24-hour helpdesk, which is probably better than most companies.

And when it comes to cyber-crime, criminals are looking for access to your intangible assets. 

A great article in a recent NBR that looks at cyber risk around intangible assets, and also the opportunities companies have to leverage their intangible assets.  To read the full article, click here

LOWNDES EVENT LEARNINGS: INTANGIBLE ASSETS DRIVING SUCCESS & FAILURE

EverEdge CEO Paul Adams recently participated in a panel at a Business Intelligence Workshop alongside Company Director Rob Campbell, InPhySec Managing Partner Ian Fletcher and Lowndes Director Sarah Kerr. 

The panel revealed that many businesses and their boards of directors may have an inadequate understanding of the intangible assets under their control, the value of those assets and how best to protect those assets.

If you're interested in reading about the insights the panel shared during this session, you can view the key take-outs here

 
CONTACT US: SIN: +65 6550 6357  AU: +61 2 9098 8222  NZ: +64 9 489 2331     
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